We're here.
Really.
Real people. Real responses. Within 24 hours on business days — usually much faster.
SerenoaCo@gmail.com
We respond within 24 hours on business days. For urgent order issues, include your order number in the subject line.
Monday – Friday, 9am – 6pm EST
We aim to respond within 24 hours. During launches or high-volume periods, allow up to 48 hours.
Email SerenoaCo@gmail.com with subject line "Satisfaction Guarantee Request" + your order number + a photo of your product. We'll process within 2 business days.
Missing package, wrong item, or damaged product? Email us within 14 days of delivery with your order number and a photo. We'll resolve it within 24–48 hours.
Fill out the form below and we'll get back to you as soon as possible.
{% form 'contact' %}We respond within 24 hours on business days. Your information is never shared with third parties.
{% endform %}