Refund Policy

Last updated: May 2026 · Serenoa Cosmetics LLC

The 90-day satisfaction guarantee

We want every mother who chooses Serenoa to feel supported — not trapped. If you follow the protocol consistently for 90 days and don't see visible improvement in your hair, we will work with you to make it right.

Our guarantee covers your purchase under the following conditions:

• Minimum use period of 60 days. Hair recovery requires time — the follicle growth cycle alone takes 8–12 weeks. We ask that you give the protocol a genuine chance before requesting a refund. Requests made before 60 days of consistent use are not eligible under this guarantee.
• One opened bottle per order. For kit purchases (multiple bottles), the satisfaction guarantee applies to one opened bottle. Any remaining unopened bottles must be returned to receive a full order refund. We'll send you a prepaid return label for those units.
• One guarantee per customer. The 90-day guarantee applies once per customer — per name, shipping address, or payment method. We reserve the right to decline requests that show a pattern of repeated purchasing and refunding.
• Photo verification required. To process your request, please email a clear photo of your product(s) with your order number written on a piece of paper beside it. This simple step protects both you and us.
• Direct purchases only. The guarantee applies exclusively to purchases made directly on serenoa.co. Orders placed through third-party retailers are subject to that retailer's own return and refund policy.
• Honest use required. This guarantee is built on mutual trust. We reserve the right to decline refund requests in cases of clear abuse — for example, if the same product has been purchased and refunded multiple times by the same customer or household.

How to request a refund

• Email SerenoaCo@gmail.com with the subject line "Satisfaction Guarantee Request"
• Include your order number and a brief description of your experience
• Attach a photo of your product(s) with your order number visible beside it
• Our team will review your request and respond within 2 business days
• Approved refunds are processed within 3–5 business days from approval

For kit orders where unopened bottles remain, we will provide a prepaid return label for those units. Opened bottles do not need to be returned.

Standard returns (outside the guarantee)

Outside the 90-day satisfaction window, we accept returns of unopened, unused products in original packaging within 30 days of delivery. Return shipping costs are the responsibility of the customer. Do not send products back without contacting us first — unrequested returns cannot be processed.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, we will replace it immediately or issue a full refund — your choice. Email us at SerenoaCo@gmail.com within 14 days of receiving your order with a photo of the issue and your order number. We'll resolve it within 24–48 hours.

Order cancellations

Orders can be cancelled within 12 hours of placement by emailing  SerenoaCo@gmail.com . After 12 hours, orders are sent to our fulfillment partner and cannot be intercepted. If your order has already shipped, you may return the product unopened within 30 days for a refund, minus return shipping costs.

Subscription cancellations

Cancel anytime through your account portal or by contacting us. Cancellations must be made at least 24 hours before your next renewal date. Orders already processed and shipped follow the standard return conditions above.

Refund timing

Once approved, refunds are processed within 3–5 business days. Allow an additional 5–10 business days depending on your bank or credit card provider.

What is not covered

• Products purchased from third-party retailers
• Products used for fewer than 60 days before requesting a refund
• Opened products returned outside the 90-day guarantee window
• Requests from customers who have previously received a refund under this guarantee
• Damage caused by improper use or storage

Questions?

Email: SerenoaCo@gmail.com
Response time: within 24 hours on business days.
Serenoa Cosmetics LLC