Privacy Policy

Last updated: May 2026 · Serenoa Cosmetics LLC

Who we are

Serenoa is operated by Serenoa Cosmetics LLC. When we say "Serenoa," "we," "us," or "our" in this policy, we mean Serenoa Cosmetics LLC and our website at serenoa.co (the "Site"). If you have any questions about this policy, contact us at: SerenoaCo@gmail.com

What information we collect

We collect information you give us directly, and some information automatically when you use our site.

Information you provide:

• Name and email address when you create an account or subscribe to our newsletter
• Shipping address, billing address, and payment information when you place an order
• Phone number if you opt into SMS communications
• Any messages you send us through our contact form or by email
• Reviews or testimonials you submit voluntarily

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages you visit on our site and how long you spend on them
• How you found our site (search engine, social media, referral link)
• Cookies and similar tracking technologies

How we use your information

• Process and fulfill your orders, and communicate with you about them
• Send you the Serenoa Recovery Guide and other content you've requested
• Send you marketing emails and SMS messages (only if you've opted in)
• Improve our products, website, and customer experience
• Prevent fraud and protect the security of our site
• Comply with our legal obligations
• Respond to your questions and support requests

We will never use your personal health information for any purpose other than providing you with relevant product information and support.

Sharing your information

We do not sell your personal information. We do not share it with third parties for their own marketing purposes. We share your information only with:

• Service providers: Supliful (fulfillment), Shopify Payments (payment processing), Klaviyo (email), Google Analytics. These companies are contractually required to keep your data confidential.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfers: If Serenoa is acquired or merges with another company. We will notify you before this happens.

Cookies

We use cookies to keep you logged in, remember your cart, and understand how you use our site. You can disable cookies in your browser settings, but some features may not work correctly.

• Essential cookies: Required for the site to function (cart, session, checkout)
• Analytics cookies: Help us understand site traffic
• Marketing cookies: Used by Meta and Google to show you relevant ads

Email and SMS communications

If you subscribe to our email list or opt into SMS, you can unsubscribe at any time by clicking "Unsubscribe" at the bottom of any email, or by replying STOP to any SMS. We'll process your request immediately.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. To exercise any of these rights, email us at SerenoaCo@gmail.com. We'll respond within 30 days.

Data retention

We keep your order information for as long as necessary to provide support and comply with our legal obligations (typically 7 years for financial records). You can request deletion at any time.

Children's privacy

Our site and products are intended for adults. We do not knowingly collect personal information from anyone under 16. Contact us at SerenoaCo@gmail.com if you believe we have inadvertently collected information from a minor.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you by email or by posting a notice on our site.

Contact us

Email: SerenoaCo@gmail.com
Serenoa Cosmetics LLC